Help & FAQ
Frequent questions, clear answers.
The essentials on orders, accounts and invoices. If your question isn't here, you can reach us directly:
Orders, account & products
Can I order without an account?
Sure. You can order by chat, email or contact form – or simply give us a call.
My discount code doesn't work – what now?
Contact our customer service by chat, email or phone. We'll issue you a new discount code.
I can't get into my account / can't log in.
Check your email inbox – including the spam folder. You need to confirm your account once via the link in the email before it is activated.
Is easyToilet BAU/SOS available to buy yet?
Yes, you can already buy easyToilet BAU/SOS. Just send us an enquiry.
VAT ID & VAT
Do I have to enter my VAT ID as a German company?
No. Deliveries within Germany are always charged 19 % VAT, regardless of the VAT ID.
How do I avoid paying VAT as an EU customer outside Germany?
Enter your valid VAT ID and your company name in the address form at checkout. It is checked immediately and the VAT is deducted from the price straight away – you pay net. The invoice shows the zero-rated intra-Community supply.
I'm being charged VAT despite my VAT ID – what now?
Then no valid VAT ID was entered at checkout and the order counts as a private purchase. Send us your VAT ID by email to info@haidl-products.com before paying and you will receive a corrected invoice. No correction is possible after payment.
Contact
Question not answered? Write to us.
Fill in the form – on working days we usually get back to you the same day.