Terms of service

General Terms and Conditions

1. Scope

The following General Terms and Conditions apply to all orders placed by consumers and business customers via our online shop.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business customer (“Unternehmer”) is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

The following applies to business customers: If the business customer uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they only become part of the contract if we have expressly agreed to them.

2. Contracting party, conclusion of contract, correction options

The purchase contract is concluded with Haidl GmbH & Co. KG.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You may initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking the order button. Immediately after submitting your order, you will receive a confirmation by e-mail.

3. Contract language, storage of the contract text

The language(s) available for the conclusion of the contract: German.

We store the contract text and send you the order data and our General Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet.

4. Delivery conditions

Shipping costs may apply in addition to the stated product prices. Further details on any shipping costs can be found in the offers and on our “Shipping & Payment” page.

We deliver by dispatch only. Collection of the goods in person is unfortunately not possible.

We do not deliver to parcel lockers (Packstationen).

5. Payment

The following payment methods are generally available in our shop:

Payment in advance (bank transfer)
If you select payment in advance, we will provide you with our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit and debit card
During the ordering process you enter your card details. Your card is charged immediately after the order is submitted. Card payments are processed via Shopify Payments.

PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is submitted. Further information is provided during the ordering process.

PayPal may offer registered PayPal customers selected according to its own criteria additional payment options in their customer account. We have no influence on whether these options are offered; any additional, individually offered payment options concern your legal relationship with PayPal. Further information can be found in your PayPal account.

Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer the payment options provided by Klarna in the checkout (e.g. pay later, instalments, direct bank transfer, depending on your country). Payment is made to Klarna. Further details and Klarna’s terms are shown in the checkout.

Apple Pay, Google Pay, Shop Pay and local payment methods
Depending on your country and device, further payment methods such as Apple Pay, Google Pay, Shop Pay and local payment methods (e.g. Bizum, BLIK, MB WAY, MobilePay) may be offered in the checkout. Payment is initiated when you confirm the order; the amount is charged in accordance with the terms of the respective payment service.

Prices
All prices include the statutory value added tax. For business customers with a valid VAT identification number from another EU member state, delivery is made as a tax-exempt intra-Community supply; the VAT is deducted after the VAT ID has been entered and verified during the ordering process. Deliveries to countries outside the EU are made without German VAT; import duties and taxes of the country of destination are borne by the buyer.

6. Right of withdrawal

Consumers are entitled to the statutory right of withdrawal as described in the instructions on withdrawal. Business customers are not granted a voluntary right of withdrawal.

7. Retention of title

The goods remain our property until payment has been made in full.

The following applies additionally to business customers: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from such resale in the amount of the invoice amount, irrespective of whether the goods subject to retention of title have been combined or mixed with a new item, and we accept this assignment. You remain authorised to collect the claims; however, we may also collect the claims ourselves if you fail to meet your payment obligations. At your request, we will release the securities to which we are entitled to the extent that the realisable value of the securities exceeds the value of the outstanding claims by more than 10 %.

8. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the carrier as soon as possible and contact us without delay. Failure to make a complaint or to contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance.

The following applies to business customers: The risk of accidental loss and accidental deterioration passes to you as soon as we have handed over the item to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment.

9. Warranty and guarantees

9.1 Liability for defects

Unless expressly agreed otherwise below, the statutory law on liability for defects applies.

The following limitations and shortened periods do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty or fraudulent intent,
• in the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contracting party may regularly rely (cardinal obligations),
• within the scope of a guarantee promise, where agreed, or
• where the scope of application of the German Product Liability Act (Produkthaftungsgesetz) applies.

Limitations for business customers

With regard to business customers, only our own specifications and the manufacturer’s product descriptions that have been included in the contract constitute an agreement on the quality of the goods; we accept no liability for public statements by the manufacturer or other advertising statements. For business customers, the limitation period for claims based on defects in newly manufactured goods is one year from the transfer of risk.

The statutory limitation periods for the right of recourse under Section 445a of the German Civil Code (BGB) remain unaffected.

Provisions for merchants

Between merchants, the duty to inspect the goods and to give notice of defects pursuant to Section 377 of the German Commercial Code (HGB) applies. If you fail to give the notice required therein, the goods are deemed to have been approved, unless the defect was not identifiable during the inspection. This does not apply if we have fraudulently concealed a defect.

9.2 Guarantees and customer service

Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the online shop.

Customer service: Telephone: +49 851 96625240, e-mail: info@haidl-products.com, Monday to Thursday 8:00–12:00 and 12:30–16:00, Friday 8:00–12:00 (CET/CEST).

10. Liability

We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty,
• in the event of guarantee promises, where agreed, or
• where the scope of application of the German Product Liability Act (Produkthaftungsgesetz) applies.

In the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contracting party may regularly rely (cardinal obligations), through slight negligence on the part of us, our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

11. Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final provisions

If you are a business customer, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our

If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

General Terms and Conditions created with the Trusted Shops legal text generator (Rechtstexter).